At Solace, everything we do is meant to prove our value to our clients. We feel so strongly about customer service, we’ve made it one of our core operating principles. We also know that a persistent focus on serving our clients supports our other core goals of providing real value in our IT solutions and positively impacting our clients’ businesses. We believe satisfied clients positively impact our business too, and we have years of proof. On the Wall of Fame in our Dallas headquarters, every positive note, email, and letter we’ve received from our clients has been framed and hung so that everyone entering our offices can see them and be reminded that consistent focus on excellent customer service builds long lasting client relationships

We know we can streamline, stabilize, and secure your IT processes and equipment while saving you money, but you don’t just have to take our word for it. If you can’t come by our offices to see the “Wall of Fame”, scroll down to read some of our satisfied clients’ comments. Our goal is to make every client as happy as these!

• “[Chad] went above and beyond normal customer service, which is a great reflection on Solace…thanks so much for your help.”
  -Marla F.
  Construction industry

• “Brad is a pleasure, and a diplomat.”
  -Linda W.
  Commercial Development industry

• “Brad is a superstar. He works very hard, and always goes above and beyond the call of duty. He’s a great listener and we love that. Jim has been wanting a Treo for some time… we are really happy with Brad’s work.”
  -Kristal B.
  Construction industry

• “So far it is working well in relation to my limited knowledge of the device so far. Matt was a great listener, and did a great job explaining what he was doing. The best part is that he is a Marine.”
  -Terry G.
  Local government industry

• “Scott has a stellar reputation for doing the right thing for his customers and creating long-term technology strategies that are flexible enough for growth and expansion.”
  -Jay L.
  Financial industry

• “The difference with working with your group is AMAZING!”
  -Maggie R.
  Financial investment industry

• “I LOVE the way you set up our “file” and “careers” folders…they work perfectly!”
  -Becky J.
  Recruiting industry

• “Just thought I’d give you feedback I just got from our Houston Office. Their exact words are "Matt is a genius". Chuck is really excited about the solutions that Matt presented to him.
  I don’t think that Chuck has ever had anyone sit down and listen to his wants and needs and then offer solutions. Thanks for the job well done in Houston!”
  -Marla F.
  Construction industry

• “Stephen earned the coveted “Three Thumbs Up” award.  Not only was he personable and engaging, he also listened well, had some good observations and recommendations (one of which we are immediately implementing) and utilized his time well.  If this is what we can expect on a regular basis from him, you all have hit a home run with his hiring.”
  -Jim B.
  Recruiting industry

• “This is a short note to your company letting you know how pleased we are with the help we have received from Brad.  He is a conscientious, hard worker and we have only high praise for his performance not only with our technical needs but his pleasant personality.”
  -Vickie R.
  Construction industry

• “I’ve forwarded the invoice for payment, but wanted to let you know we are adding an additional $100 to be split between Brad and Matt for their “above-and-beyond” the call of duty efforts for moving the rack and equipment last Friday night. Please be sure they are provided with that extra “thank you” acknowledgement from us.”
  -Joanne C.
  Financial investment industry

• “Just wanted you to know that Erik did a great job on getting Darryl a temporary fix, and fixing his laptop last week. He was out of commission for only a couple of hours.”
  -Scott S.
  Advertising industry

• “We have been particularly pleased with the addition of Ed to the Solace team. We have worked with Ed on day to day matters as well as one special project thus far. In all respects he is a knowledgeable and responsive professional. With people like Ed on your team I have no doubt that you will have to make room for additional growth in your customer base.”
  -Bud M.
  Business investment industry

• “FYI – The owner sent out a company-wide email praising Solace on the Exchange migration and how it has helped take our company to the “next level” i.e. we are finally in the 21st century!”
  -Scott S.
  Advertising industry

• “Erik has been solving a lot of our issues lately. He even called me several times to check on everything to ensure I had everything I needed, and it all worked OK. What a nice difference!”
  -Kristen P.
  Advertising industry

• “Matt is an incredible individual with a growing knowledge and comprehension of the ever-changing field of IT. More importantly, he has a facility for explaining things to those of us who have only a modicum of knowledge and easily shifts his explanations when talking with others who have a greater knowledge of the IT world. Although I’ve worked less with Joel, he too has impressed me with his knowledge and professionalism. I very much admire and respect the Solace business model, and know you will continue to have massive success.”
  -Maggie R.
  Financial investment industry

• “I want you to know that Leanne has done nothing but rave about Brad since we had the VPN issue.  …Brad stepped in and really “wowed” her in a quick and professional manner.” “Bringing in Brad to head up the exchange server project was the greatest thing ever. I got several compliments from peripheral staff about how easy it was to talk to Brad, deal with him, and how he gave periodic updates. I have his ticket to see Victor Wooten at the House of Blues as a thank you.”
  -Scott S.
  Advertising industry

Questions? You are always welcome to come by our offices and see the Wall of Fame for yourself, and of course, you can call us at 972.220.0180. We offer 24/7 phone coverage for all clients and potential clients. We will be more than happy to make you a satisfied client and give you Peace of Mind™.