At Solace, we know you love the ease, reliability, and security of the Solace Suite^™ Managed Services, 24/7 Remote Helpdesk, and secured data storage, but we know nothing can replace human interaction, which is why are proud to offer you the Peace of Mind^™ Virtual IT Manager.

All of our Virtual IT Managers (VITM) must meet our very high standards of knowledge, experience, and teamwork skills before they are able to act in this capacity for any of our clients.

Your Virtual IT Manager will bring enterprise-class technology planning, deployment and business processes to your small or medium-sized business. And because we are truly dedicated to giving you the customized IT support your business needs, our VITMs are available on a project basis or as part of your flat-fee managed services. Either way, your VITM will establish “best practice” management policies, based on your unique IT infrastructure to help you get the maximum value out of your current and future IT investments.

Based on our experience specializing in small to medium-sized businesses, in the DFW Metroplex, we have created a departmental roadmap for our VITMs as a minimum starting place to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of your organization.

Quarterly Objectives

• Business Continuity Planning
  • Backup planning and schedules
  • Bit level or image backup review for desktops, laptops, and servers
  • Offsite storage review
  • Create and perform disaster recovery tests
  • Update existing plan with new procedures
  • Review backup media lifecycles
  • Review network data storage locations and procedures
  • Examine technology room risks and possible issues
  • Determine client’s definition of disaster

• Security Planning
  • Firewall
  • Monitoring
  • Antivirus
  • Remote connectivity
  • Password policy
  • Security review of policies and procedures
  • Spyware
  • Spam filtering
  • Email archiving
  • Web monitoring and protection

• Documentation
  • Credentials
  • Account information
  • Applications
  • Services
    • New Employee Setup
    • New computer setup
    • New laptop setup
    • New printer setup
    • New mobile device setup
  • Hosted
  • Standard operating procedures
  • Firewall
  • ISP

• Business Objectives Review and Budget Planning
  • VOIP or phone system planning and contract review
  • Primary business application review
  • Third party application review and support contracts
  • Organization communication processes review
  • System upgrades
  • Product lifecycle schedule
  • Review average file size, transfer and methods
  • Review storage requirements and planning
  • Mobile device management and planning
  • Review copier and imaging device solution and contracts
  • Review all third party support plans and product lifecycles

Daily Objectives

• Lead IT Department operational and strategic planning
• Manage deployment, monitoring, maintenance, development, upgrade, and support of all IT systems
• Benchmark, analyze, report on, and make recommendations for IT infrastructure
• Oversee provision of end-user services
• Work with stakeholders to define business and systems requirements for new technology
• Keep current with the latest technologies. (In fact, we require this from every member of our team!)
• Manage financial aspects of the IT
• Develop business case justifications and cost/benefit analyses for IT spending and initiatives
• Approve and oversee projects and project portfolio
• Develop and implement all IT policies and procedures
• Develop requests for proposals
• Negotiate and administer contracts and service agreements.
• Manage all IT assets
• Manage IT staffing
• Establish and maintain regular written and on site communications with your organization’s executives, department heads, and end users regarding pertinent IT activities

Questions? Call us anytime at 972.220.0180. We offer 24/7 phone coverage for all clients and potential clients. We will be happy to discuss your IT management needs and assign a virtual manager who will give you Peace of Mind^™.