Imagine if your small or medium-sized business could have 24/7 IT helpdesk coverage offering immediate one-on-one support for all your day-to-day technology issues. Now, what if you didn’t have to pay per call volume, or issue severity, and certainly not by-the-minute? Does a flat fee (on average, under $30) per user sound like a good deal to you?

We thought so too. That’s why Solace offers the Solace Suite^™ 24/7 Remote Helpdesk Service. Wholly located within the US, our entire technology team is Microsoft® certified and each technician has at least two years’ experience supporting users with server, desktop, and network issues.  For added convenience, you can contact them via phone, email, or your Solace Customer Portal. Our technology team is always available to answer your questions about:

• Windows® Operating Systems
• Microsoft® Office
• Email clients
• Internet Browsers
• Common Business Applications (e.g. Adobe Acrobat, Microsoft® Visio, etc)
• Network Connectivity
• Printers, Drivers, and Queues
• Printer Setup and Troubleshooting
• Creating User Accounts and Groups
• Creating Mailboxes and Distribution Lists
• Resetting Passwords

Because at Solace we can function as your complete or complementary IT department, we will even try our best to help you out with third-party software issues, though of course, we can’t guarantee their support. Naturally, if our remote helpdesk cannot resolve your issue, one of our team members can be on site for you within a few hours.

At Solace, we strive every day to implement services that really will give you Peace of Mind^™.

Questions? Call us anytime at 972.220.0180. We offer 24/7 phone coverage for all clients and potential clients. We will be happy to discuss your needs, answer your questions, and customize an IT plan as unique as your business.